Refund Policy

Last updated: 23 July 2026

1. General

Due to the nature of digital products, all sales are generally considered final. However, refund requests may be reviewed under the conditions described in this Refund Policy and where required by applicable law.

2. Refund Requests

Refund requests must be submitted within 7 days of purchase.

If the purchased product is provided by a third-party developer or provider, customers may be asked to contact the product provider first so the issue can be investigated.

If required, our support team may request proof of the provider's response before reviewing the refund request.

Refund requests may be approved if:

• The product was not delivered.
• The delivered product is defective or cannot be used as intended.
• The product materially differs from its description.
• A refund is required under applicable law.

3. Non-Refundable Products

The following products are generally non-refundable:

• Gift cards
• Skins
• Resold items
• Digital licenses that have been successfully delivered and activated

Exceptions may be made if the delivered product is invalid, defective, or cannot be activated as intended.

4. Chargebacks

Fraudulent or abusive chargebacks may result in:

• Account suspension or termination
• Suspension or revocation of access to purchased products or services
• Restriction from future purchases

5. Fraud Prevention

We reserve the right to deny refund requests that are determined to be fraudulent, abusive, or submitted in bad faith.

6. Processing

Approved refunds will be processed within a reasonable timeframe.

Approved refunds will generally be issued using the original payment method whenever possible. In certain circumstances, refunds may instead be issued as store credit or webshop account balance where permitted by applicable law.

7. Contact

For refund requests or questions, please contact us:

Email: support@cigiresell.xyz

Discord: https://discord.cigiresell.xyz